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    Designer’s FAQs

    for Mttindo Online Marketplace

    Frequently Asked Questions (FAQs)

    Welcome to Mttindo! Below, you’ll find answers to some commonly asked questions about our platform. At Mttindo, we understand that navigating our platform as a shop owner can be an exciting yet sometimes complex endeavor. To ensure that you have all the information you need to thrive as a seller on our platform, we’ve put together this comprehensive FAQs page. Here, you’ll find answers to some of the most common questions and concerns that shop owners may have.

    If you have any other inquiries or need further assistance, please don’t hesitate to contact our designer customer support team.

    Mttindo loves Fashion!

    For the Designers

    1. How do I set up my online shop on Mttindo?

    If you are a high end African designer looking to sell your items on Mttindo, all you have to do is go to our designer registration page and sign up. Once you have signed up we will review your collection and let you know if you have been approved to sell on Mttindo.

    2. What types of products can I sell on Mttindo?

    You can sell a wide range of products, including, fashion items, handmade crafts, digital goods, and much more. However, please review our Seller Guidelines for any restricted or prohibited items.

    3. What does it take to be approved on Mttindo?

    All we ask to feature and sell your collection in our shop is that the main product images have a clean, uncluttered background and utilize the “ghost mannequin” photography technique. This technique, also known as the “invisible mannequin,” “3D mannequin,” or “hollow man,” is a powerful post-production method for apparel product photography that elegantly resolves presentation challenges. While we request that the primary image adheres to these standards, you have creative freedom for all other photos. This ensures consistency and a polished look while allowing your creativity to shine through.

    4. Are there any fees associated with having a shop on Mttindo?

    Yes, Mttindo charges a 10% commission fee for each successful sale made through your shop. Refer to our Designer Registration Terms for specific fee details.

    5. How do I manage my shop's inventory and listings?

    Use the Designers Dashboard to add, edit, or remove product listings. You can also manage inventory, set prices, and update product descriptions and images from this central hub.

    6. How are payments processed for my sales on Mttindo?

    Mttindo uses a secure payment gateway to process transactions. Payments from customers will be deposited into your designated account, and you can choose from various payment methods depending on your location.

    7. What is the process for shipping and fulfilling orders?

    As a seller, you are responsible for fulfilling orders promptly. You can set your own shipping methods and rates. When an order is placed, you’ll receive shipping information and must provide tracking details to the buyer.

    8. Can I offer promotions and discounts for my products?

    Yes, you can create promotions and discounts for your shop’s products. Use the promotional tools available in the Designers Dashboard to attract more customers.

    9. How can I handle customer inquiries and issues effectively?

    You can utilize the messaging system on you the Designers Dasboard to communicate with customers. Promptly respond to inquiries and address any issues professionally to maintain a positive seller reputation.

    10. Can I track the performance of my shop on Mttindo?

    Yes, you can track key performance metrics, such as sales, traffic, and customer feedback, through your Designers Dashboard. These insights can help you optimize your shop for better results.

    11. What resources are available for sellers looking to enhance their shop's success?

    We provide various resources, including seller guides, tutorials, and a supportive seller community, to help you improve your shop’s performance and grow your online business.

    12. What are the benefits of selling my collection on Mttindo?

    Selling your collection on Mttindo will give you all the benefits of selling on an international store and stage. We will always promote our designer though digital and traditional marketing. Through out the year we will be promoting our designers by having different show cases around the world and we will also be helping our designers by putting on fashion shows. Our first show will be at Miami Fashion Week for the Cabana show next year.

    13. How do I contact Mttindo's seller support for assistance?

    If you encounter any issues or need help, you can reach out to our dedicated designer support team by clicking on the our “Contact” link on our website.

    Thank You

    We hope these FAQs have provided you with valuable information about managing your online shop on Mttindo. If you have any additional questions or require further assistance, please don’t hesitate to get in touch with us. We’re here to support your success as a seller on Mttindo Online Shop. Happy selling!

    Mttindo which means fashion in Swahili is an African market place created for African designer in Africa and in the diaspora to sell their clothing and accessories to everyone around the world!

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